TLDR: One of the luckiest days of my life was when a neighbor referred me to visit Dr Mahler about 8 years ago. I’ve been seen at a nearly a dozen dental offices, and this place is special. I refer all my friends and family members that could make the drive. Here are just a few reasons why Dr Mahler’s office is different and better than what I’ve experienced elsewhere: Financial: Other offices treat patients like a gold mine. From a cavity treasure hunt to the surprise bills because periodontal x-rays, many other dentists treat patients like profit centers. Yes, there are things that may need to happen that aren’t covered by insurance, but Dr Mahler’s office does everything they can as part of the appointment fee. I had a problem with excessive staining and my hygienist used advanced machinery and invested more time on restoring my smile and for no extra charge. I’ve also never had to worry about cancelation fees due to a last-minute emergency, and Leanne the billing coordinator can always be relied upon to answer my questions, provide statements for my FSA claim and backs me up 100% of the way. Human Connection: Other offices vary from the way they treat their patients. Not only is Dr Maler’s attendance policy the most accommodating and generous I've seen, every single interaction I’ve had is friendly and warm. This office also follows best in class process for noting and remembering patient preferences about television, cleaning process details about what’s going on in my life, and scheduling preferences. Every staff hygienist is what I would consider a specialist at working with people who anxiety with their cleaning teeth. My wife has been scheduling regular appointments with this office and is the first time she’s committed to regular appointments. Staff Retention: Other offices may need you to work with someone new each appointment or every other appointment. Dr Mahler retains his employees, and they are all very good at what they do. Dani’s been at the front desk the whole time I’ve been a patient and I hardly ever see a new face. I've worked with other hygienists because of my own schedule shifting over the years, and they are all still there. My children, wife and I all are in a great rhythm working with the same group of hygienists with each appointment. Ongoing Learning and Development: Right or wrong, other offices seem share facts that the dentist learned from medical school, or hygienist from their school regardless of how long ago the education happened. Dr Maher actively participates in conferences, shares the information with this team, conducts ongoing internal training for his staff, and educates his patients as they have an interest in learning. Dr Mahler even has books on display as recommended reading that help with a patient’s whole health. Thank you, Leanne, for making sure my smile looks good, Dani, for making sure my family and I get to the office at the same time, Leanne for getting me endless amounts of paperwork for my FSA and Dr Mahler for allowing all the above to happen.
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